Returns policy

At MUMO, we want you to be completely satisfied with your purchase. Our Returns Policy is in addition to your rights under the Australian Consumer Law and is designed to provide you with a seamless shopping experience.

Please read the following carefully to understand your rights and our obligations.

📌 Contact Us First

• You must contact us to obtain approval before returning any item.
• Returns without prior approval or not following our return instructions will not be accepted.

📌 No Refunds on Delivery Costs

• Delivery costs are non-refundable unless the return is due to a product fault or an error on our part.

📌 Return Processing Time

• Refunds will be processed within 1-3 business days after receiving the returned item.

We accept change of mind returns within 30 days of receiving your order, subject to the following conditions:

✔️ Notify us in writing within 30 days of receipt.
✔️ The item must be unused, unworn, unopened, with all accessories and components intact, and in resaleable condition.
✔️ The item must be returned within 10 business days after receiving a Return Merchandise Authorization (RMA) number.
✔️ You must follow all instructions in our returns process.

For hygiene and personalization reasons, we do not accept change of mind returns for the following items:
🚫 Gift Cards & Vouchers
🚫 Personalized or Custom Printed / Embroidered Items

If the above conditions are not met, MUMO reserves the right to refuse a refund.

We offer a refund, exchange, store credit, or repair if:
✔️ The product is faulty or not of acceptable quality.
✔️ The product is not fit for its intended purpose.
✔️ The product does not match the description.

• For items damaged on arrival, provide photographic evidence within 7 days of receiving the product.
• Contact us via our Contact Us Form or email