Shipping policy
At MUMO, we’re committed to providing you with a seamless shopping experience, including fast and reliable delivery of your purchases. Below are the details of our shipping policy:
Order Processing Time
- All orders are processed within 1-2 business days and shipped directly from our Melbourne warehouse.
- Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Time
Australia-Wide Shipping
✅ Free Standard Shipping – Available for all orders within Australia.
| Shipping Method | Estimated Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 2-6 business days | FREE | Tracking included for orders over $20* |
| Express Shipping | 1-3 business days | Starting from $6.50 | ✅ Yes (Tracked) |
⚠️ * Important Notes:
- Orders with a total value of less than $20 may be shipped via an economical untracked service.
📌 Note: Shipping times are estimates and may be affected by external factors such as weather conditions, public holidays, or courier delays.
International Shipping
- International shipping costs are calculated based on the total item weight and the destination country, starting from $5.00 AUD.
- International shipping fees will be displayed at checkout.
Delivery Process & Delivery Options
To ensure a contactless and efficient delivery, our couriers may provide Authority to Leave (ATL) for your package. This means that if a safe location is available, the courier may leave the parcel at your address without requiring a signature.
If you do not wish for your package to be left unattended, please leave a special instruction or order note in your cart to request a signature on delivery service.
📌 Important:
- Once a package is marked as delivered, MUMO is not responsible for loss or theft.
- If a safe location is unavailable, the courier may leave a notification card or SMS for collection at a local depot or post office. Please ensure your mobile number is valid to receive such notifications.
Delivery Address & Missed Deliveries
- Customers are responsible for providing a valid and complete delivery address.
- If an item is returned to us due to an invalid address or non-collection from a courier hub, a $15 restocking fee will be applied.
- Re-delivery requests will incur a $10 handling fee plus additional shipping costs.
International Orders – Duties, Taxes & Customs
- All prices on our online store are in Australian dollars (AUD).
- Prices do not include any import duties, taxes (such as GST/VAT), clearance fees, or other customs-related charges that may be imposed by your country.
- Customers are responsible for checking with their local customs and import authorities regarding additional charges before placing an order.
📌 Please Note:
- To comply with Australian export regulations, we are required to declare the contents and value of the order on the shipping label. This information cannot be altered or hidden.
- Any delays due to customs clearance are beyond our control.
Further Questions?
If you have any questions regarding shipping, please feel free to contact our customer support team.
customerservice@mumostyle.com.au